Services

Checking In & Out

The Lodging staff makes assignments on a first come first served basis without regard to rank. Reservations are accepted for Priority 1 travelers 16 hours a day, 7 days a week. Confirmed reservations may be made in advance for Priority 2 customers within 24 hours of their anticipated arrival for up to 3 days, if space is available. Maximum stay for PCS in or out is 30 days.

Check-in time is 1400 hours.

Checkout time is 1100 hours.

Late checkouts will be charged a late charge equivalent to a room rate.

Customer Satisfaction

Your comments are appreciated. Customer satisfaction forms are located in the room and at the front desk for your convenience.

Guest Responsibilites

Guests are responsible for their conduct and the conduct of their guests and/or family members while staying at the Lodge. Their actions must not infringe on the rights of others.

Guests shall conserve utilities and comply with fire, health and safety regulations.

Guests will reimburse the Lodge for any damage beyond fair wear and tear and missing government property caused by abuse or negligence on their part and/or guests.

The condition of the room and furnishings and cleanliness of the kitchenette area are the responsibility of the guest. Please insure upon checkout all dishes are washed and put away and the room is in neat and orderly appearance.

Pets

In accordance with Air Force Instruction 34-246, pets are not allowed in any lodging rooms at Vance (with the exception of service animals) Guests who violate this policy will be assessed a $150 charge for cleaning. If a pet is discovered in a room, the guest will be asked to remove the pet immediately by order of the Wing Commander.

        Local Kennels:

  • Animal Care of Enid, 1900 E Southgate, 234-7387

  • The Cat Clinic, 402 S Oakwood, 233-5801

  • Cedar Acres, 4626 N Van Buren, 233-6706

  • Groom Closet Pet Inn, 2005 W Chestnut, 242-1930

  • Enid Pet Hospital, 1212 N Van Buren, 237-3377

  • Oakwood Veterinary Clinic, 3502 King, 237-9999

  • Olson Animal Clinic, 1533 N Grand, 237-6901

  • Wheatland Animal Clinic, 5805 W Garriott Rd, 234-1245

Wake Up Services

Wake-up service is available and provided 16 hours a day. Dial “0” or stop by the front desk, give your room number and the time you wish to be awakened.

There is automated wake-up service available:

To set automatic wake-up, dial *6 + military time (HHMM)

To cancel automatic wake-up, dial *6 + 9999

Laundry Services

All rooms are furnished with an iron and ironing board.

Washers and dryers are located in the laundry rooms on the first and second floor, and 714 for VQ occupants and the northeast corner of Bldg. 790 for TLF occupants. There is no charge for Cherokee Lodge guests. Laundry soap is available for purchase at the front desk.

Payment Policies

Lodging guests must pay the room fee at check-in by cash or check or provide proof of credit card payment. Advance payments cannot be refunded except on a duty day.

Fees for beer, soft drinks and liquor are due at the same time as the room fee.

Only Visa and MasterCard are accepted.

Checks are accepted only for the amount of the bill. There is a $25 service charge each time a check is returned for insufficient funds. Check cashing is available at Tinker Federal Credit Union and the Base Exchange.

Refunds will be given immediately, if possible. If it is not possible, a request for a check will be made and the check will be passed on to you as soon as possible.

Complaints

If you have a problem, complaint or any situation that we can assist with, call the Lodge clerk on duty by dialing “0”.

Smoking Policy

Smoking is prohibited in all Lodging common areas and quest rooms. Guests who violate this policy will be assessed a $150 charge for cleaning.

Phones

Each room is equipped with a phone. Local calls are free.

Long-distance calls will be posted to your room account by the computer at the time the call is placed and you will be charged a daytime operator-assisted rate.

To retrieve a message if the message light is flashing, dial ext 6000 and follow the voice prompts.

Remember to delete messages or the message light will remain on. If the message light is flashing and there is no message on ext 6000, dial “0” for the front desk.

To connect your laptop, refer to instructions by the phone.

To contact the switchboard operator, call (580)233-0059 or DSN 448-6286

Maintenance/Malfunctions

The Lodge and Civil Engineering strive to maintain high standards of maintenance in all quarters. Occasionally a switch may break, a faucet may leak or the heat and air may break down. If you experience problems where repairs are necessary, please fill out a maintenance repair form located in this book and it on the counter or call the Lodge clerk on duty by dialing “0”.

Malfunctioning or inoperable appliances or electronics should be reported to the Lodging office by dialing “0”.

Housekeeping

Housekeeping is provided daily unless the “Do Not Disturb” sign is posted on your door. If the “Do Not Disturb” sign is not removed by 1300, you will not receive services for that day.

      Services daily are:

  • Empty Trash                                     

  • Make Bed

  • Restock Amenities

  • Clean Toilet

  • Clean Floor

  • Exchange Towels

 

      Additional services weekly are:

 

  • Change Bed Linen

  • Clean mirrors and vanity

  • Clean tub, shower, curtain and door

  • Dust

  • Vacuum and Mop

  • Clean Bathroom

 

Additional services upon checkout:

  • Clean dishwasher

  • Clean dishware and utensils

  • Clean ceiling, walls, light fixtures

  • Clean vents

  • Clean sinks, countertops and cabinets

  • Clean under furniture, window sills and tracks

  • Clean all appliances including iron and iron board cover

  • Clean all furniture including inside drawers

  • Replace all bed and bath linens